Frequently Asked Questions
Orders
Can I change my order after placing it?
- We are not able to make changes to orders once they are placed.
- Please ensure your shipping address and item(s) are correct before submitting your order.
Do you ship to P.O. Boxes?
- Yes, but only when Economy shipping is selected.
Payment
What payment methods do you accept?
- We accept all major credit cards, PayPal, and XYZ.
Shipping & Delivery
What are your shipping options for the Continental U.S.?
- Economy: Delivery within 5-8 business days
- Ground: Delivery in 4-6 business days
- Express: Order by noon ET for 3-4 business days delivery
- Priority: Order by noon ET for 1-2 business days delivery
How long does order processing take?
- Please allow 3-5 business days for processing before your order ships.
Do you ship internationally or to non-continental U.S. locations?
- Yes, please email us (hyperlink) for assistance with international orders.
Returns & Exchanges
What is your return policy?
- Returns are accepted within 30 days of purchase for a full refund, minus a return fee. Items must be unused, unlaundered, and in their original packaging. Returns are not accepted for custom-made or final-sale items.
Are there any non-returnable items?
- Yes, custom-made-to-order and clearance/final sale items are not returnable.
What if my order is defective?
Defective merchandise will be replaced at no cost but must be returned unused within 30 days of receipt in original packaging. Belle Époque reserves the right to refuse an exchange if the product has been damaged or misused.
Is there a fee for returns or exchanges?
- Yes, there is a return fee and restocking fee based on the type of item:
- Sheets, Bedding, Blankets, Bath Items: $12 return fee, $5 exchange fee
- Oversized items: $18 return fee, $8 exchange fee
How do I initiate a return?
- Please complete our return form with your order number, name, shipping zip code, email, and returned items. We will then email you further instructions.
Care Guide
How should I care for my Belle Epoque products?
- Care instructions are provided with each item. Our products are constructed with everyday life in mind. For most of our products, the laundering instructions are to machine wash in cold water with a mild detergent and tumble dry on low. We do not recommend Bleach. Iron if desired. Dry Clean Only if desired or indicated.
- For the best care of your linens, we recommend washing in cold water and drying in low heat.
- Due to the natural fibers present in the product, a slight shrinkage may occur when laundered.
Trade
Do you offer Trade services?
- Yes, Belle Epoque works with many wholesale, design, and hospitality partners to ensure that your vision comes to life. We offer discounts, custom work, and support to our Trade Partners. If you want to register as a Trade partner, please complete this form
Can I order a swatch book?
- Yes, we are able to provide our Trade Partners with a variety of Swatch books. Please contact us.
